Frequently Asked Questions
All our staff including our caregivers are employees of A Helping Hand Home Care Services.
All our employees are bonded and covered by our liability insurance, Workers Compensation insurance and their own personal auto insurance, as well as the agency non-owned auto policy.
We have a very thorough hiring process at A Helping Hand Home Care Services. We want to ensure we are hiring the best of the best. Our hiring process involves the following:
- All applicants are phone-screened by our Office Coordinator to determine if they have the skill set and experience we require.
- If the applicant passes the phone interview they meet with our Office Coordinator and Supervisor for a face-to face interview to review their application, work history, skills, experience, and references.
- If the applicant meets all requirements they are given a conditional offer of employment, contingent upon the following:
- Successful reference checks;
- Successful background check;
- Successful motor vehicle record;
- Successful completion of our online competency exam; and
- Successful completion of a 2-step PPD
- Once the above requirements have been successfully completed the applicant is scheduled for paid orientation and training.
We provide non-medical in-home care for our clients. These services include, but are not limited to, personal care assistance, meal preparation, light housekeeping, medication reminders, and transportation services. To view a full list of our services and packages click here.
We cannot provide any skilled care such as administering medications, insulin injections, wound care, trach care, cut nails (we can file nails), catheter care (we can empty the bag), or any other services that would be considered skilled care. We can assist with medications if they are already dosed out in a weekly pill container by a medical professional or a family member.
No, we do not require a minimum number of hours. We provide one to 24-hour care, but the rates are higher if you want the caregiver to come for less than 4 hours.
No, we do not have a contract. Our clients sign a service agreement which states the services we will be providing, the proposed schedule, our rates, and our billing policy. You may cancel services at any time with 24 hours’ notice.
No, our rates are based on the level of care the client needs and the number of consecutive hours we are providing care.
We use a telephony clock-in and out system where the caregivers call a toll-free number from the client’s home phone to clock in and out. This way we can verify the caregiver was at the client’s home when they clocked in and out. Our invoices are generated from the clock in and out times so there are very rarely any discrepancies with billing.
Clients can cancel services at any time with 24 hours’ notice.
Yes! We can help ensure that your long-term care insurance is active and properly setup to start payments for you or your loved ones’ care. We have worked with many long-term insurance companies. Once your long-term care insurance is setup, we will take care of sending over the required weekly care notes and invoices. If you would like the long-term care insurance company to pay us directly we can help you set up an Assignment of Benefits to make this happen.
Yes! We are contracted with the Office of Long-term Living and Department of Human Services for waiver services.
We want our clients to feel comfortable and safe with the caregivers coming into their home. If you are unhappy with one of your caregivers, we ask that you call the office and let us know so that we can either address your concerns with the caregiver or replace the caregiver.